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Accessibility Plan

Wet’n’Wild Toronto Waterpark

Accessibility Plan for People with Disabilities

Wet’n’Wild Toronto is committed to providing all guests with a SAFE, CLEAN, FUN experience.  We believe in meeting the needs of people with disabilities in a timely manner, and will do so by limiting barriers to accessibility, where possible, in accordance with the Accessibility for Ontarians with Disabilities Act.

Support Persons:

We encourage any person with a disability to have a support person accompany them to the park. A discounted rate of $39.95/person is available to both the person with a disability and the support person. For guests that present the ACCESS 2 Card at the gate, the person with a disability will be given the discounted rate of $39.95 and the Caregiver will be given a discounted ticket for $24.95.  Support Persons must be 18 years of age or older to qualify for the $24.95 rate.  Only ONE support person will be allowed to use the reduced rate of $24.95.  

Assistive Devices:

Guests with disabilities are welcome to bring their assistive devices into the park.   Please note that we do not have assistive devices available on-site, due to the sheer volume of guests we serve.   Assistive devices are not permitted on the slides or attractions where they may pose a safety concern. 

Service Animals:

We welcome people with disabilities and their service animals.  Service animals are allowed within the common areas of our park that are open to the public.  Service animals must be physically controlled on a leash or harness at all times.  Due to the nature of our attractions, service animals must remain with a non-riding member of the guest’s party.  Wet’n’Wild employees are not permitted to take control of service animals.  Wet’n’Wild also reserves the right to ask that the animal be removed from the park if the service animal demonstrates aggressive actions toward our guests or employees.  Limit one service animal per guest. 

Support Persons:

We encourage any person with a disability to have a support person accompany them to the park. A discounted rate of $39.95/person is available to both the person with a disability and the support person. For guests that present the ACCESS 2 Card at the gate, the person with a disability will be given the discounted rate of $39.95 and the Caregiver will be given a discounted ticket for $24.95.  Support Persons must be 18 years of age or older to qualify for the $24.95 rate.

Ride/Water Support:

Wet’n’Wild Toronto must comply with safety requirements and other applicable guidelines outlined by TSSA (Technical Standards and Safety Authority) and slide manufacturers in order to ensure the safety of all patrons.  All patrons must be able to enter and exit the slides independently without endangering the safety of themselves, other patrons or staff.

Wristbands:  Wet’n’Wild Toronto will issue wristbands to allow individuals with physical/cognitive impairments that are too tall for and exceed the height requirement, such as Minnow Falls, Lil Twist, Bowl, Yellow, and Purple on Bear Footin Bay, and the Structure at Wet’n’Wild Junior. It is also a way to have staff, specifically the dispatchers and lifeguards, made aware that there may be a communication barrier between themselves and the guest when explaining the rules of the slide. The Parent/Guardian will need to sign a separate waiver accepting this wristband that the guest and their guardian agree that we as Wet’n’Wild Toronto are not responsible for any injury on the slide since they exceed the height requirement and are riding at their own risk.  Wristbands and waiver may be obtained at the Guest Services office.

Priority Pass or Skip the Line Pass:  Wet’n’Wild Toronto does not provide escorts to skip lines or offer a priority pass to any individual as our attractions are not properly and efficiently equipped for it.